Welcome to Partybooths London.
These Terms and Conditions govern the use of our website and the booking, hire, installation, operation and provision of our photo booth equipment and associated services.
Throughout these Terms, “Partybooths London”, “the Company”, “We”, “Us” and “Our” refer to Partybooths London. “Client”, “Customer”, “User”, “You” and “Your” refer to the individual or Organisation entering into an agreement with the Company.
By confirming a booking and accepting these Terms and Conditions, You acknowledge the contractual obligations set out below, subject to applicable law.
Modification
Partybooths London reserves the right to amend these Terms and Conditions to reflect changes in services, operational requirements, safety procedures and applicable legislation.
Updated Terms and Conditions will be published on our website. Any amendments will apply to future bookings unless otherwise agreed in writing or permitted by applicable law.
The Terms and Conditions applicable to an existing confirmed booking will ordinarily remain those accepted at the time of confirmation. Where particular services require additional terms, we will communicate them before the relevant booking is confirmed.
Eligibility
Clients must be at least eighteen (18) years of age and legally capable of entering into a binding contract.
Where a booking is made on behalf of an Organisation, company, school or other entity, the individual placing the booking confirms that they possess the necessary authority.
Children may use our photo booth equipment at events, provided they are appropriately supervised. The Client agrees to ensure that equipment is used responsibly, and that applicable venue and safety requirements are observed.
How the Site Works
Partybooths London provides photo booth hire services for weddings, private parties, corporate events, school functions, promotional activities and other occasions.
Services may include:
- Open-air photo booths.
- Enclosed photo booths.
- Digital photography experiences.
- Instant photo printing.
- Digital galleries.
- GIFs, videos and Boomerangs.
- Personalised photo templates.
- Backdrops and bespoke branding.
- Props and accessories.
- Professional booth attendants.
The specific services included in each booking will be detailed in the relevant quotation, package description or booking confirmation.
Clients are responsible for reviewing the selected package before payment. Additional services, extended hire periods, special venue requirements or bespoke branding may incur additional charges agreed before provision.
Digital Images and Deliverables
Where digital images, galleries or USB devices are included, Clients should download and safely store their photographs. Problems with accessing digital files should be reported as soon as reasonably practicable, preferably within seven (7) days of receipt.
Partybooths London may retain backup files for a limited period, normally up to thirty (30) days following delivery. We cannot guarantee indefinite digital storage, but any applicable legal obligations remain unaffected.
User Conduct and Obligations
The Client agrees to:
- Comply with applicable laws and these Terms and Conditions.
- Use all photo booth equipment and accessories for their intended purpose.
- Take reasonable steps to prevent damage, misuse, vandalism, theft and interference with equipment.
- Ensure appropriate supervision of children.
- Obtain venue permission for installation, operation and removal of equipment.
- Provide accurate information regarding event timings, location, loading, parking, security and access arrangements.
- Notify Partybooths London of known hazards, venue restrictions or circumstances affecting equipment installation or staff safety.
- Provide an appropriate operating area and suitable electrical supply where required.
- Ensure that our personnel have reasonable access to equipment throughout the hire period.
- Report equipment damage, technical faults or safety incidents immediately.
- Refrain from Unauthorised repairs, relocation or dismantling of Company equipment.
- Cooperate with reasonable safety instructions issued by our attendants.
- Take reasonable steps to prevent abusive, threatening or aggressive behaviours by guests or persons under the Client’s control.
- Cooperate with venue management to resolve any serious safety concerns involving venue staff, security personnel or other third parties.
- Ensure that Our personnel are treated respectfully and are not obstructed, threatened or endangered while performing their duties.
The Client acknowledges that Partybooths London retains the right to prioritise the safety of its personnel over continued performance of the booked service.
Zero-Tolerance Policy – Violence, Aggression, Threats and Intimidation
Partybooths London operates a strict zero-tolerance policy towards violence, physical aggression, intimidation, threatening behaviours, harassment, abuse, vandalism and any conduct that endangers our personnel or equipment.
This policy applies to all individuals involved in or attending an event, including:
- Clients and event organisers.
- Guests and attendees.
- Venue owners and management.
- Venue employees and hospitality staff.
- Security personnel and door supervisors.
- External event coordinators.
- Contractors, suppliers and other third parties.
Prohibited Behaviours
Physical Violence and Assault: Any physical attack, attempted assault, pushing, shoving, grabbing, striking, kicking, spitting or other unlawful physical aggression directed towards Partybooths London personnel.
Threats and Intimidation: Threatening language, gestures, intimidation, coercion or aggressive conduct that creates reasonable concern for personal safety.
Verbal Abuse and Harassment: Serious or persistent verbal abuse, discriminatory conduct, targeted harassment, threatening confrontation or deliberate humiliation of our personnel.
Aggressive Conduct by Venue Staff or Security: Threatening, intimidating, aggressive or physically abusive conduct by venue managers, venue employees, security officers or door supervisors.
Obstruction or Unlawful Detention: Unlawfully preventing Our personnel from leaving a venue, retrieving their belongings, accessing their equipment or withdrawing from an unsafe situation.
Equipment Interference: Deliberate tampering, obstruction, vandalism, theft or damage affecting the safe operation of Partybooths London equipment.
Immediate Suspension of Services
Where our personnel reasonably believe that an incident presents a genuine or imminent threat to safety, Partybooths London reserves the right to suspend services immediately.
No prior warning is required where circumstances involve serious violence, credible threats, physical aggression or immediate danger. Where reasonably safe and practicable, our personnel may seek assistance from the Client or venue management before terminating the booking.
However, Partybooths London shall not be required to continue providing services where doing so would expose its personnel to a genuine risk of harm.
Immediate Termination and Withdrawal
Partybooths London reserves the right to terminate services and withdraw its personnel and equipment where:
- Violence or physical assault occurs.
- Credible threats of physical harm are made.
- Serious intimidation or aggressive confrontation occurs.
- Our personnel experience serious harassment or abuse.
- Venue employees or security personnel behave violently or threateningly.
- Equipment is deliberately vandalised, stolen or damaged.
- A serious safety incident remains unresolved.
- The Client fails to cooperate with reasonable measures addressing a danger within their control.
- Continuing the service would expose personnel to a genuine risk of injury or harm.
The personal safety and wellbeing of Partybooths London personnel take precedence over completion of the booking.
Strict No-Refund Policy Following Serious Misconduct
Where Partybooths London suspends or terminates services because of serious misconduct by the Client or persons for whom the Client is legally or contractually responsible, NO REFUND WILL BE PERMITTED OR ISSUED in respect of payments which Partybooths London is legally entitled to retain.
This includes amounts reasonably attributable to:
- Services already performed.
- Booking and preparation work.
- Staff attendance and labour.
- Travel and transportation.
- Equipment delivery, setup and removal.
- Reasonably committed expenses.
- Other direct and legally recoverable losses resulting from the breach.
The Client acknowledges that serious misconduct may cause Partybooths London to terminate the event without completing the originally scheduled hire period. The Company will not be required to refund charges lawfully retained because of the Client’s material breach.
Where serious misconduct involves venue management, security personnel, venue employees or other independent third parties, Partybooths London may withdraw immediately. Financial responsibility and refund entitlement will depend upon the Client’s contractual obligations, the circumstances and applicable law.
This clause does not remove any refund or other remedy that cannot lawfully be excluded.
Police Reporting and Legal Action
Partybooths London reserves the right to report suspected assault, violence, harassment, criminal damage, theft and other unlawful conduct to the police or relevant authorities. The Company may preserve relevant evidence and pursue appropriate legal remedies against individuals or organisations legally responsible for the incident.
Vandalism, Theft and Deliberate Damage to Equipment
All photo booth equipment and accessories remain the property of Partybooths London or their lawful owner.
The Company prohibits:
- Deliberate damage to photo booth structures or components.
- Theft or Unauthorised removal of equipment.
- Tampering with cameras, printers, screens or electrical systems.
- Deliberate damage to props, lighting or backdrops.
- Reckless conduct that causes foreseeable damage.
- Unauthorised dismantling or relocation of equipment.
- Willful obstruction of equipment operation.
- Deliberate interference with booth attendants or their ability to operate equipment safely.
Financial Liability for Damage
Where equipment is damaged, stolen or destroyed because of a breach, negligence or deliberate wrongdoing for which the Client is legally responsible, Partybooths London reserves the right to recover reasonable and evidenced losses.
These may include:
- Repair costs.
- Reasonable replacement costs.
- Specialist inspection charges.
- Equipment recovery costs.
- Additional transportation expenses.
- Other direct and legally recoverable losses.
Replacement charges will reflect the equipment’s value and condition where appropriate. The Client will not automatically be held responsible for every act committed by an independent third party.
Deliberate Vandalism and Termination
Where vandalism or deliberate equipment interference creates serious safety risks or prevents operation, Partybooths London may immediately suspend or terminate services.
The no-refund provisions relating to serious misconduct will apply where the Client is legally or contractually responsible, subject to applicable law. The Company reserves the right to pursue financial recovery from any person legally responsible for the damage.
Unmanned Photo Booth Hire – Client Responsibility & Damage Liability
Where a client specifically requests an Open-Air or Enclosed Photo Booth to operate without a Partybooths London™ attendant, the booking will be subject to our separate Unmanned Photo Booth Hire & Damage Liability Agreement.
We will not supply photo booth props for unmanned bookings.
The client must nominate a responsible adult who will be present and contactable throughout the hire period to oversee the equipment and take reasonable steps to ensure its safe and appropriate use.
The client accepts responsibility for reasonable and evidenced repair or replacement costs arising from damage, theft, misuse, negligence or deliberate interference caused by the client, their guests or other individuals permitted access to the equipment, in accordance with the separate agreement.
Any malfunction, damage or safety concern must be reported immediately to the Partybooths London™ technician who installed and demonstrated the photo booth on-site, using the contact number provided during installation. The client must stop using the equipment where continued operation could cause further damage or create a safety risk, and must not attempt repairs. Use may resume only once the technician confirms it is safe.
The client must read and provide written acceptance of the Unmanned Photo Booth Hire & Damage Liability Agreement before the equipment is installed and left unattended.
Partybooths London™ reserves the right to decline an unmanned hire arrangement where the required written acceptance has not been received.
This clause does not exclude liability that cannot lawfully be excluded or make the client responsible for ordinary wear and tear, pre-existing defects or faults attributable to Partybooths London™.
Company Obligations
Partybooths London agrees to:
- Provide the services described in the confirmed booking.
- Supply equipment reasonably suitable for its intended purpose.
- Exercise reasonable care and skill when delivering services.
- Take reasonable steps to install and operate equipment at the agreed time.
- Make reasonable efforts to resolve technical problems arising during the event.
- Provide appropriate alternative arrangements where reasonably practicable.
- Handle customer information in accordance with applicable data protection law.
- Respond reasonably to service complaints.
- Take appropriate steps to safeguard its personnel.
- Suspend or terminate operations where serious safety risks justify doing so.
Technical Equipment Failure
If equipment fails because of circumstances attributable to Partybooths London, we will make reasonable efforts to restore the service. Where the agreed service cannot be delivered, any applicable refund, price reduction or other remedy will be determined according to the circumstances and applicable law.
The Company does not provide a separate voluntary satisfaction guarantee. Nothing in these Terms excludes statutory rights concerning services that are not provided with reasonable care and skill.
Ownership
All photo booths, cameras, computers, printers, lighting, stands, backdrops, props and related equipment remain the property of Partybooths London or their lawful owner.
The Client may use the equipment only for the agreed hire period and purpose. No ownership rights transfer to the Client.
Equipment must not be sold, transferred, dismantled, retained or removed without prior authorisation. Partybooths London reserves the right to arrange the safe recovery of its equipment following completion or lawful termination of the booking.
Payment, Cancellations and Refund Policy
Booking Confirmation
A standard booking fee of £50 is required to secure a booking unless otherwise agreed in writing. The booking fee forms part of the agreed package price.
A booking is considered confirmed once the required booking payment has been received and Partybooths London has issued confirmation. The booking fee is normally non-refundable where the Client cancels, subject to applicable law and the requirement that retained sums are fair and proportionate.
Outstanding Balance
Unless otherwise agreed in writing, the outstanding balance must be paid no later than ten (10) days before the scheduled event. Bookings made within ten (10) days of the event may require full payment at confirmation.
Material failure to pay may result in suspension or cancellation following appropriate notice where required.
Cancellation by the Client
Cancellation requests must be submitted in writing to info@partyboothslondon.co.uk. Please include the event date, booking details and reason for cancellation.
The standard cancellation schedule is:
- More than 14 days before the event: We may retain the booking fee.
- 8–14 days before the event: A cancellation charge of up to 50% of the package price may apply.
- Within 7 days of the event: A cancellation charge of up to 100% of the package price may apply, where justified by reasonable unrecoverable costs and losses.
Cancellation charges will be limited to amounts reasonably recoverable under applicable law, taking account of costs saved and reasonable steps to reduce losses.
Cancellation by Partybooths London
Partybooths London reserves the right to cancel or terminate a booking where:
- The Client commits a material contractual breach.
- Required payments remain outstanding.
- Essential access or venue permissions are unavailable.
- The venue is unsuitable or unsafe.
- Serious violence, threats, intimidation or vandalism occurs.
- Equipment becomes unavailable due to circumstances beyond Our reasonable control.
- Another substantial reason prevents safe or lawful delivery of the service.
Where cancellation is attributable to the Company, the Client retains any refund or other remedy required by law.
No Refund for Serious Misconduct or Unsafe Behaviour
NO REFUND WILL BE PERMITTED OR ISSUED for amounts lawfully retained by Partybooths London where a booking is terminated because of serious violence, threats, intimidation, aggression, harassment, vandalism or deliberate misconduct for which the Client is legally or contractually responsible.
The Company reserves the right to recover reasonable and legally recoverable losses arising from such incidents. The Client acknowledges that Partybooths London is not required to continue services in circumstances presenting a genuine risk to personal safety.
Where the relevant conduct is committed by independent venue personnel, security contractors or other third parties, the refund position will depend on legal and contractual responsibility. No payment will be retained under this clause where doing so would be unlawful or unfair under applicable consumer legislation.
Equipment Failure and Service Disruption
Where a technical failure prevents the delivery of agreed services through circumstances attributable to Partybooths London, the Company will assess appropriate remedies in accordance with applicable law. Any legally required refund will be made using the original payment method unless otherwise agreed.
Refund Processing
Where a refund is legally required or otherwise approved, Partybooths London will process it within the applicable statutory timeframe or, where none applies, within a reasonable period. No prohibited administrative charge will be imposed for processing a refund.
Additional Fees
Additional charges may apply to:
- Extended hire periods.
- Bespoke branding and custom backdrops.
- Additional printing arrangements.
- Special venue access requirements.
- Parking and congestion charges.
- Additional agreed staffing.
- Other specifically requested services.
We will communicate and agree applicable charges where required.
Privacy
Partybooths London respects the privacy of Clients and event participants. Personal information will be processed in accordance with applicable UK data protection legislation and our Privacy Policy.
Photographs, videos and other identifiable images will be used, stored or published only where there is an appropriate lawful basis. Any marketing use of identifiable event photographs will be subject to applicable data protection requirements.
We will consider reasonable requests to remove images from our own marketing channels in accordance with applicable law.
Reservation of Rights
Partybooths London reserves all rights not expressly granted under these Terms and Conditions. This includes ownership of equipment, intellectual property, branding, business materials and legally protected commercial interests.
Nothing in these Terms authorises Clients or third parties to misuse Company property or unlawfully interfere with the operation of Our services.
Limitation of Warranties
Partybooths London makes reasonable efforts to ensure that its website, equipment and services operate as described. However, we cannot guarantee uninterrupted technical operation under all circumstances.
Temporary technical issues may arise due to equipment malfunction, venue power failure, communication problems, or circumstances beyond our reasonable control. This provision does not exclude statutory guarantees or rights that cannot lawfully be restricted.
Limitation of Liability
Partybooths London will not be responsible for losses caused solely by circumstances outside its reasonable control, except where liability cannot lawfully be excluded.
Where a service is disrupted because of the Client’s breach, deliberate misconduct or actions of persons for whom the Client is legally responsible, the Company reserves the right to recover appropriate losses.
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory rights that cannot be excluded.
- Any other liability that cannot lawfully be restricted.
Any other limitation of liability applies only to the extent permitted by law and subject to applicable fairness requirements.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising in connection with the agreement will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights concerning jurisdiction that apply to the Client.
Miscellaneous
Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent permitted by law. The remaining provisions will continue to apply where legally possible.
Waiver
Failure by Partybooths London to exercise or enforce a contractual right will not automatically constitute a waiver of that right. Any express waiver must be confirmed in writing by an authorised Company representative.
Assignment
The Client may not transfer booking rights or obligations to another party without prior written agreement from Partybooths London. Partybooths London may assign its rights or obligations where lawful, provided that doing so does not improperly reduce the Client’s contractual or statutory protections.
Force Majeure
Neither party will be liable for a failure to perform contractual obligations to the extent caused by events genuinely beyond its reasonable control, subject to applicable law.
Such events may include:
- Severe weather or natural disasters.
- Fire, flooding or major structural damage.
- War, terrorism or civil emergencies.
- Government restrictions.
- Widespread transport disruption.
- Major power outages.
- Serious infrastructure failures.
- Other exceptional events beyond reasonable control.
The affected party must take reasonable steps to minimise disruption and, where practicable, notify the other party.
Where an event prevents performance, the parties’ rights concerning cancellation, payment and refunds will be determined according to applicable law.
Violence or misconduct that gives rise to a contractual breach will be assessed under the specific misconduct and termination provisions above, rather than automatically treated as force majeure.
Contact Us
For questions, booking amendments, complaints or contractual enquiries, please contact:
Partybooths London
Website: www.partyboothslondon.co.uk
Email: info@partyboothslondon.co.uk
Telephone: 0208 226 5434
Location: London, United Kingdom
© 2026 Partybooths London. All Rights Reserved.
